Privacy Policy

Effective Date: October 28, 2025

Freedom Home Services VA (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or engage with our services.

1. Information We Collect We may collect personal information when you:

  • Submit a contact form or service request

  • Call, email, or text us

  • Schedule an appointment

  • Make a payment or request an invoice

This information may include your name, phone number, email address, service address, and payment details.

Freedom Home Services will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask if the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys. They will be verbally informed that "Message and data rates may apply", "Message frequency may vary", and they can "text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent." They will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes.

2. How We Use Your Information We use your information to:

  • Respond to service inquiries and schedule appointments

  • Provide HVAC, electrical, duct, and plumbing services

  • Send updates, invoices, and service confirmations

  • Improve our website and customer experience

  • Comply with legal and regulatory requirements

3. Sharing Your Information We do not sell your personal information. We may share it with trusted third-party providers who assist in delivering our services (e.g., payment processors, scheduling platforms), but only as necessary and with appropriate safeguards.

4. Data Security We take reasonable steps to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure.

5. Your Choices You may request to review, update, or delete your personal information by contacting us directly. You may also opt out of marketing communications at any time.

6. Cookies and Website Analytics Our website may use cookies or analytics tools to improve functionality and understand visitor behavior. You can adjust your browser settings to manage cookie preferences.

7. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

8. Contact Us If you have questions about this Privacy Policy or how your information is handled, please contact us at:

📞 (434) 339-0001
📧 office@freedomhomeservicesva.com
🌐 https://freedomhomeservicesva.com